Help
Frequently asked questions
Quick answers to the questions we hear most often.
TODO — placeholder copy. The operator/legal team replaces this content before launch.
Ordering
TODO — How do I place an order?
TODO — Step-by-step ordering instructions.
TODO — Can I modify or cancel an order?
TODO — Modification and cancellation windows.
TODO — Do you offer gift wrapping?
TODO — Gift services and notes.
Shipping
TODO — Where do you ship?
TODO — Coverage area and lead times.
TODO — How much does shipping cost?
TODO — Tiered fees by destination.
TODO — How do I track my order?
TODO — Tracking link in confirmation email and in the account.
Returns
TODO — What is your returns policy?
TODO — Placeholder until Handoff 3c lands.
TODO — How long do refunds take?
TODO — Refund timelines by payment method.
TODO — Who pays return shipping?
TODO — Conditions for free returns.
Payments
TODO — Which payment methods do you accept?
TODO — Card, COD, store credit.
TODO — Is checkout secure?
TODO — Card details handled by the processor; we never see them.
TODO — Can I split a payment?
TODO — Availability of split-pay options.
Account
TODO — How do I create an account?
TODO — Steps to register.
TODO — I forgot my password.
TODO — Recovery flow.
TODO — How do I delete my account?
TODO — Link to the Security page and the 30-day grace period.
Technical issues
TODO — The site is slow on my device.
TODO — Browser support, network tips.
TODO — I cannot sign in.
TODO — Cookie and browser troubleshooting.
TODO — A page is not displaying correctly.
TODO — How to report a bug.